Manager of Enterprise Accounts

About Carpool

Carpool is the logistics infrastructure powering the modern car economy. We combine proprietary technology with a vetted carrier network of 13,000+ transporters to move 200,000+ vehicles annually for dealerships, auctions, OEMs, and fleets nationwide. Headquartered in Atlanta, Carpool is one of the fastest-growing companies in vehicle logistics.

The Role

Lead day-to-day partnerships with enterprise customers, owning customer success, operational performance, retention, profitability, and growth planning. You'll lead the Enterprise Account pod while collaborating across Operations, Sales, Carrier Management, Finance, Product, and Leadership.

Responsibilities

• Manage enterprise account portfolio health, retention, profitability, and strategic direction
• Serve as primary relationship owner for customer executives
• Develop comprehensive account plans addressing customer goals and growth opportunities
• Conduct customer business reviews on shipment volume and performance metrics
• Lead account revenue management, pricing, and expansion initiatives
• Develop and coach the Enterprise Account team with clear performance expectations
• Oversee daily shipment execution and carrier coverage
• Handle customer escalations and service recovery

Qualifications

• Experience managing enterprise customer relationships in logistics, transportation, or automotive
• Demonstrated experience leading account management or customer success teams
• Strong commercial acumen on revenue, margin, and forecasting
• Ability to manage executive relationships and conduct structured business reviews
• Experience coordinating complex service delivery across teams
• Disciplined approach to account planning and performance documentation

Compensation

Base salary range $70,000–$80,000, plus performance bonus and comprehensive benefits.